Terms & Conditions

1. About Built Matters

Built Matters is a product and brand operated by Vamberic Studio Ltd. References to “we”, “us” and “our” mean Vamberic Studio Ltd, the intended contracting entity for Built Matters Energy. “You” means the website user or, where applicable, the business customer.

2. Using these terms

These terms set out the permitted use of this website. Please read them before using it. If you do not agree, you should stop using it. Merely visiting the website does not create a paid service contract or subscription.

Before accepting an order, we will present the applicable service terms, price and any additional conditions for agreement. Those agreed order terms will govern the transaction and identify any differences from the general information on this website.

3. Website use and business eligibility

You may use the website to learn about Built Matters and evaluate the intended service for lawful business purposes. Built Matters Energy is intended for business customers and people authorised to act for them. Do not misrepresent your identity or authority.

We aim to keep website information accurate, but it is general product information, not advice tailored to your operation. Illustrative examples are not customer results or promises of savings.

4. Built Matters Energy

Built Matters Energy is intended to provide energy intelligence from available data through SCREEN, FIND, FIX and PROVE. SCREEN considers public or existing evidence; FIND examines consumption; FIX prioritises decisions; PROVE measures subsequent changes. Descriptions of this intended experience do not mean the application is currently available.

Built Matters does not provide engineering or safety advice, professional energy consultancy, an accredited energy audit, an ESOS assessment, legal or compliance advice, financial or investment advice, or a substitute for specialist physical inspection. We do not file statutory ESOS submissions.

Built Matters does not determine whether machinery or equipment is safe to change, switch off, modify or replace. Where specialist investigation is needed, obtain appropriately qualified professional advice before acting.

5. Accounts when available

Any account registration requirements will be provided when account functionality is introduced. If you are given access, you must supply accurate information, act within your authority, protect credentials and restrict access to authorised users. Account-specific security and access arrangements will be set out before activation.

6. Customer responsibilities

Customers remain responsible for operational, engineering, safety, investment and implementation decisions, including checking their effect on production, quality, people and equipment. A prioritised finding is not permission to bypass safety procedures or professional assessment.

You are responsible for deciding whether and how to pursue an opportunity, obtaining permissions and engaging any independent specialists required. Built Matters does not provide meetings, site inspections or human energy advice as part of the intended product.

7. Customer data and permitted use

Before customer-data processing begins, the applicable service terms will specify how data is provided, used, protected, retained and returned or deleted, and the parties' data protection roles.

Customers must have the rights and permissions needed to supply information and must not submit unlawful material or unnecessary personal information. Customers retain their rights in their own data. Any permission needed for us to process that data to provide the service will be limited and set out in the agreed service terms.

The current website does not accept energy-data uploads. See our Privacy policy for the website's present operation.

8. Data quality, sources and inference

Results depend on the accuracy, quality, completeness, coverage and relevance of source and customer data. Interval consumption may identify patterns without identifying their exact physical cause. Public information may be historical, incomplete or source-reported, and should not be assumed to describe current conditions.

Financial estimates depend on tariffs, assumptions and available information. Production, weather, operating changes and other influences affect comparisons. Evidence labels distinguish observation, calculation, inference and matters requiring investigation, but cannot guarantee that every inferred explanation is physically correct.

You should review material assumptions and provide relevant corrections or context. Further data or specialist investigation may be needed before a finding supports a reliable decision.

9. Opportunities and savings

No particular monetary saving, percentage reduction or implementation result is guaranteed. An identified opportunity may not be achievable in practice. Actual savings depend on the actions taken and the operational circumstances.

PROVE is intended to examine what changed after an intervention, considering other influences where evidence permits. It does not guarantee a precise attribution of every consumption change to a particular action.

10. Pricing and packages

The currently advertised packages are:

• FIND + FIX: £495 one-off. Up to 5 sites included. Additional sites £50 each. Find and prioritise financially material energy opportunities.
• PROVE: £195 per month. Up to 5 sites included. Additional sites £20 per site per month. Keep measuring what changed and finding what matters next. Optional after FIND + FIX.

FIND + FIX is intended to include analysis, a prioritised Energy Action Plan, Investigation Briefs where needed, ESOS supporting information and one follow-up Energy Recheck. PROVE is an optional recurring monthly service after FIND + FIX, not a mandatory part of it.

There are no per-user charges, credits, mandatory consultancy fees or equipment purchase requirements. Purchasing is not yet live. The price, scope, applicable taxes and commercial terms presented at checkout or in the agreed order will govern the transaction. This website does not establish whether the advertised figures include applicable taxes.

11. Payment and monthly service

No payment is taken by this website. Payment arrangements and the point at which an order is accepted will be stated before purchase. Any recurring charges for PROVE will require agreement to the terms presented for that monthly service.

No annual price, minimum subscription period, renewal condition or late-payment fee is established by these Version 1 terms.

12. Cancellation

Cancellation procedures, any notice requirements and the treatment of charges for services already supplied will be provided before an order or subscription is accepted. There is no active subscription to cancel through this website. Nothing in these terms removes cancellation or refund rights that apply by law.

13. Intended FIND + FIX guarantee

“If there's nothing worth investigating, you shouldn't have paid us.”

The intended principle is that if Built Matters cannot identify a financially material energy opportunity worth investigating from qualifying data, the FIND + FIX fee may be refundable under the applicable guarantee terms.

Detailed qualifying-data criteria and guarantee conditions have not been finalised. They will be presented before purchase. This principle is not a promise of any specific saving or a guarantee that an identified opportunity can be implemented.

14. Intellectual property

The website's content, brand and design are owned by or licensed to Vamberic Studio Ltd, subject to the rights of third-party owners. You may read, link to and make reasonable internal business copies of public material for evaluation, preserving attribution and notices.

These terms do not transfer ownership of our intellectual property or grant rights to resell the website or service. Rights to use paid outputs will be specified in the service terms. Nothing here restricts uses permitted by law.

15. Acceptable use

Do not interfere with the website's operation or security, introduce malicious code, attempt unauthorised access, impersonate others, infringe rights or use the site unlawfully. Do not use automated requests in a way that disrupts availability or bypasses technical access restrictions.

16. Third-party links and specialists

External sites and independently appointed specialists operate under their own terms. A link or an Investigation Brief is not an endorsement or a guarantee of a third party's work. You are responsible for selecting and instructing specialists and checking their qualifications and suitability.

Built Matters does not sell equipment or energy contracts and receives no supplier commissions.

17. Availability and changes

Website access may be interrupted for maintenance, faults or security reasons. We do not promise uninterrupted or error-free access. We may update public content and the intended service design as development proceeds.

Changes to the public website do not retrospectively alter an agreed paid order. Availability commitments and the process for material changes to a paid service will be specified in the terms agreed before purchase.

18. Disclaimers and liability

Website information and indicative analysis must be considered in context. We do not warrant that general content is complete or suitable for every operational decision. This does not remove any obligation we owe under an agreed contract or applicable law.

Responsibility for a loss depends on its cause, the parties' obligations and applicable law. We are not responsible for loss to the extent it is caused by unlawful use, inaccurate information supplied to us or action taken contrary to clear limitations, rather than by our breach or negligence.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited. Any additional paid-service liability provisions will be presented before a contract is entered into and must comply with applicable law.

19. Suspension and termination

We may restrict website access where reasonably necessary to address unlawful use, a security threat or a material breach of these website terms. Any paid-service suspension or termination rights, including consequences for customer data and charges, will be set out in the agreed service terms before launch.

20. Governing law

These terms and disputes arising from them are governed by the law of England and Wales. Subject to any mandatory rights that apply, the courts of England and Wales have jurisdiction over such disputes.

21. Changes to these terms

We may update these website terms and will show the revised date above. Review the current version when using the website. A later website revision does not itself change terms already agreed for a paid service.

22. Contact

For questions about these terms, contact Vamberic Studio Ltd at terms@built-matters.com.